Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Account information (email address, password)
• Documents you upload for conversion
• Usage data and conversion metrics
• Payment information (processed securely by third-party providers)
• Communication with our support team

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your document conversions
• Manage your account and process payments
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience

Document Processing: Your uploaded documents are processed securely using encrypted connections. Converted files are stored in your account so you can download, refine, and manage them from your dashboard.

Retention: Uploaded documents, converted files, generated figures, and related conversion artifacts are automatically deleted after 90 days unless you delete them sooner.

User Control: We encourage you to delete source and converted files from your dashboard after you finish downloading or refining them.

Earlier deletion reduces the amount of stored data connected with your account.

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in our operations (under strict confidentiality agreements)

We implement appropriate security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure
• Employee training on data protection

You have the right to:

• Access and update your account information
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Request a copy of your data
• Report privacy concerns

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date.

If you have any questions about this privacy policy or our data practices, please contact us.

legal@write2notes.com